- Circulation and Membership Policy This policy contains the terms and conditions of the Goulburn Valley Libraries (GVL) membership.
- Complaint Form We undertake, wherever possible, to resolve complaints and to prevent similar complaints from occurring.
- Computer Use and Internet Policy Download our Computer Use and Internet Policy in a easily printable format.
- Customer Service Charter Our commitment to you
- Fees & Charges Lists all fee and charges for library services.
- Freedom of Information Policy This Policy sets out the process to be followed when the Corporation receives a request for documents under the Freedom of Information Act 1982 (Vic)(Act).
- Friends of the Library Policy The aims of the Friends of the Library and how they are achieved.
- Protected Disclosure Procedures GVL recognises the value of transparency and accountability in its administrative and management practices.
- Public Privacy Statement Download our Public Privacy Statement in a easily printable format.
- Volunteers Policy This Volunteers Policy guides the way in which Goulburn Valley Libraries supports the use of volunteers.